Tesoro Ixtapa

As we welcome you back to our hotels, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our hotels are redefining their own cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. When guests check into our hotels over the next few months, they will notice a number of additions to the company`s regimen designed to set an even higher standard of cleanliness for the hotels. Specific area of focus include: In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, we added detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. These new enhanced cleaning technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. To help alleviate the risk of COVID-19 transmission through person-to-person contact, we will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates.

At Tesoro Resorts, we want you to plan your travel with confidence. We know that things happen unexpectedly, and you may need to adjust your plans. That's why we offer flexible cancellation options to give you reassurance when booking your next stay with us. For guests making new reservations directly with Tesoro Resorts for arrival dates on or after September 1, 2021, the individual hotel cancellation policies and rate offer rules communicated at the time of reservation will apply. Any changes to the reservation will be subject to availability and any rate differences. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organizer for more information. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information on changing or cancelling a reservation.

These are unprecedented times, so we’re going to unprecedented lengths to welcome you safely. From check-in to check out, we’ve reimagined your stay with us to reduce contact and increase your comfort.